Companies and working professionals may opt to use a call logger to protect themselves from liability. With a call logger, disputes over “he said/she said” conversations can be eliminated, because there's a recording of what everyone said. Call logging software can also work with call monitoring software which allows a supervisor to listen in on calls, which can be useful on training or in sensitive calls in which a third party might be useful as a witness.
People sometimes use call loggers at home, especially if they think that they will be involved in legal proceedings. For example, people fighting debt collectors can use a call logger to record calls which may be used to challenge collection techniques or to dispute claims made by the debt collectors. Likewise, people may record calls warning telemarketers not to call again so that they have a record of the fact that they asked the telemarketers to stop, so that they can use the recording to bring suit if necessary.
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